WON is an acronym for the Work Order Network. Service Requestors who are registered with the Work Order Network send you work requests. Currently, you must have a subscription to WorkTrack to receive and respond to these work requests electronically.

What is the “WON Yellow Pages”?

The WON Yellow Pages is an online directory of Service Providers like you. WON Requestors can search for providers in the Yellow Pages by service type and service area. The information you provide at sign-up (contact, phone, fax, email, mailing address, service type and service area) is presented in the WON Yellow Pages.

What is WorkTrack Service Management? Can I use it to run my business and manage my technicians?

Initially, you will register for WorkTrack Service Provider, which allows you to accept, track, complete and invoice for work sent by customers through the WON. WorkTrack Service Management is a full-featured version of WorkTrack, available by upgrade, which helps you manage field forces from 2 to 50 or more technicians.

WorkTrack Service Management allows you to create and manage customers, track service agreements, set price lists, dispatch and track multiple field technicians with integrated mapping, mobile device capabilities, and much more. Service Management easily integrates with QuickBooks to provide everything you need to manage and invoice your customers. To learn more about WorkTrack Service Management, click here.

Please use our support form or call 866-326-7744 and tell the Customer Service Representative that you are interested in learning more about WorkTrack Service Management.

What if I already have a Work Order Management system and don't want to use WorkTrack?

For companies with their own Service Management systems and access to IT resources, Web Service Access enables a direct connection to the Work Order Network. Service Requests can be retrieved and updated using web services directly. Companies using this add-on, can interact with their Work Order Network customer directly from within their existing service management system. A minimal WorkTrack interaction will still be required to do bulk submission of invoices.

What if I receive a second invitation to join, but I’ve already subscribed (I already have WorkTrack)?

There is no need to re-register. A single WorkTrack Service Provider instance is all that’s needed to receive work from multiple customers. However, if you receive a second invitation, follow the link and it should simply connect you to the new customer. If, for some reason, it does not (there are a number of different reasons it may not recognize you) please use the support page and let us know who else has requested you join the WON.

How do I change the service area in which I do work?

Service areas are configurable down to individual zip codes. If you would like to modify your service areas, please use the support form to request a change.

What if I have multiple offices?

To manage service in multiple areas (as independent organizations) and yet be able to report on all the offices together, you must upgrade to Service Management. There is nothing wrong with having two different offices signed up with two different instances of WorkTrack Service Provider – that’s how many multiple office organizations do it. To your customer, you will look like two (or more) providers, each serving a specific area. However, there are several advantages of combining multiple offices under the same WorkTrack Service Management system. Please inquire about upgrading to Service Management, and explain how you are organized. Our specialists will describe the different options available to you.

What are “Services”? What if we do more than two kinds of work?

Services define the type of work a Provider performs. (Examples: Plumbing, Janitorial, Heating & Air-Conditioning. The services list is defined outside any specific instance. During registration you are asked to select the type of service that best categorizes the work you perform.

If you perform more than two kinds of work, Corrigo support can help you select all service types you perform. Please use the support page and request the additional services to your account. The list of service types is provided below.

Architecture, Design & Engineering

Ceilings

Communication & PA Systems

Conveyance

Doors

Drywall & Insulation

Electrical

Fences & Gates

Finish Carpentry

Fire Suppression

Flooring

Food Service Equipment - Cold

Food Service Equipment - Hot

Framing

General/Handyman Services

Glass, Glazing & Windows

Heating & Air-Conditioning

Inspections & Appraising

IT/Computer Network

Janitorial

Landscaping & Sprinklers

Lighting

Locksmith & Safe/Vault

Miscellaneous Specialty Trades

Moving & Storage

Other Building Equipment

Other Building Exterior

Other Construction - Additions/Remodels

Other Refrigeration

Painting & Wall Covering

Paving & Concrete

Pest Control

Plumbing

Roofing

Security Systems & Patrol

Signage

Tile & Masonry

Utilities

Waste Management

How do we get alerted to new work? How do I change my alert address?

When new work is assigned and sent to you, an email alert is sent to the email address listed in your user profile. The alert will contain a few of the details. To see more information, you will need to login.

To update the email address where you receive alerts:

Login to the system
Click on the “People” button
Click on Edit next to the word Profile
Update the email address
Click OK to save

A video showing this process is available on the Resource Center and on the WON YouTube Channel.

Can I receive requests on my BlackBerry (or other mobile) device? Can more than one person be alerted?

The simple way with WorkTrack Service Provider is to have the alert email sent to your BlackBerry handheld. You can reply to that email with the word “accept” on the body of the email to accept it.

Email alerts will also be sent to the alternate alert address on your profile page. There is also an option to upgrade to WorkTrack Service Management which will enable you to have multiple users, all with different alert addresses along with the ability to select what kind of alerts you do and do not receive.

Can more than one person login to the WorkTrack application?

Yes. With the WorkTrack Service Provider application, you only get a single login. However, that login may be shared amongst different individuals. Upgrading to WorkTrack Service Management would allow you to support multiple different logins, alert addresses and even a dispatch board. If you would like to know more about this, we can arrange for a demonstration. Call 866-326-7744 for more information on WorkTrack Service Management.

What is the process for raising the NTE amount or getting authorization to perform work?

If you need the NTE increased, as you would today, please call and get verbal approval.

If you have questions about non-standard charges, or need additional authorization, and the work is not an emergency, please call the customer contact (as you would without WorkTrack) and that can be discussed on the phone.

Where do we enter in the model and serial number of the equipment we performed work?

When completing the service request, there is a section that asks for a description of work performed. Please enter in the equipment model and serial number here. The system can handle more sophisticated tracking of equipment, but we have chosen to simplify things at the outset.

What does verification mean?

Verification refers to the process of having work signed off electronically. When you mark work as completed, the requestor will receive a notification letting them know that they need to verify they work was completed.

Do we have to wait until the work is verified before submitting the invoice?

No. The invoice may be submitted before the store manager has verified the work has been completed.

Do I have to submit the invoice right after I complete the service request?

No, you don’t but please submit it as promptly as you can. We do ask that you complete the service request in the system as close to time it’s actually completed in the field. It’s important that we track the work completion to the day you actually performed the work.

Does WorkTrack generate Invoice numbers? Do we need to manually enter an invoice number?

WorkTrack uses the same number as the Work Request/Order for the invoice. There is no need to create a separate invoice number. However there is a field in WorkTrack for placing a number from an external system. This is for your own benefit to track the invoice in WorkTrack against your accounting system.

How do I make changes to my WON membership subscription?

Contact the Corrigo accounting department by email at accounting@corrigo.com and they will help you get on the right billing plan.

Are we able to track payment of invoices?

Payment tracking is part of the work order network. In some cases the requesting customer may choose to provide payment information, however, in other cases, they may not.

Is there bulk load capability for invoicing? Can I upload invoices from a spreadsheet?

Yes there are two add-on services that enable bulk invoice import. For QuickBooks users who average over 50 invoices per month on the work order network, this is a valuable time saver. Using this simple and powerful add-on you'll recapture the time you spend re-typing your invoices from QuickBooks into WorkTrack Service Provider. You can import your invoices as soon as they are ready with the push of a button.

Spreadsheet import is another powerful tool Service Providers who average over 50 invoices per month on the work order network and have the capability to export a formatted spreadsheet from their accounting system. Using this add-on you can complete work orders, import invoice content including repair categories/codes and submit invoices programmatically from a single spreadsheet. This can save you huge amounts of time.

We bill per a flat rate service, not by labor and parts. How should we fill out the invoice?

On the invoice, please use the miscellaneous option (instead of labor or parts) and supply a full description of work that was performed.

Where is the payment for the work I have already invoiced over the WON?

For Requestors using payment you will see payment information in the notes on work orders that have been paid. In all cases, if you have questions about the payment on a specific invoice contact your customer directly.

Who is Corrigo?

Corrigo has been providing state-of-the-art service management systems since 1999. More information can be found at: www.corrigo.com.

What do I do if I didn’t get my login/sign in credentials?

Look in your spam folder, try password reset on the login page, and if that doesn’t work call support.

What browsers can I use with the Work Order Network and WorkTrack Service Provider?

Firefox 3.5 and higher, or Microsoft Internet Explorer 7 or higher.

What do I do if I don’t see our service in the list at sign up time?

Pick the closest one, and once you are connected simply send a request through the support tab to have your service added.